
I have serious office envy. Perhaps I shouldn’t ever google “world’s coolest workspace” or look at the glossies. All I see are interiors with vast walls covered in plants, flooded with natural light; huge rooms full of sleek, wooden furniture, and not a dangling cable in sight; swing chairs, beanbags, even .
Instead, here I am in èƵ‘s US office, where three of us inhabit a smaller room in a larger co-working space. There is a flimsy wall separating us from the office next door, where the noise level is often beyond the pale (see “Winning at work: How to stay focused and avoid distractions”). Outside our door, a larger open-plan space is packed with dozens of people with little room to spread out. Workers of the world, unite?
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How to win at work
Make your work work better for you – from dealing with pesky colleagues to taking the perfect break and doing less for more money
Many of us spend more of our waking hours at work than we do at home, so it is reasonable to want a comfortable, functional and fun place to work in. Trouble is, there are no universal definitions of comfortable, functional and fun. What is clear, though, is that most of the received wisdom about how to design an office is questionable at best.
Two trends have dominated workplace design in the past few decades: open-plan offices, where everyone sits in the same space, and “non-territorial” or hot-desking offices, where no one has their own place.
The stated aim of both is to foster creativity and collaboration – by having everyone within sight in an open-plan office for example. But while there is some evidence that workers , and so benefit from increased physical activity (see “Winning at work: how to create the perfect desk space”), it seems it’s not to talk to each other. The lack of privacy makes us retreat into our shells, putting on headphones to block background noise and emailing and instant messaging people just a few desks away, according to a 2018 study.
Open-plan isn’t necessarily bad, says Casey Lindberg, who researches workplace design at HKS architects in Texas – it is just that it isn’t good for all the people all the time. “We are only just starting to recognise individual differences, including age, personality, the type of work and more,” he says. “This means office design needs to be flexible.”
Hence hot-desking. In principle, this allows people to move to areas best suited to their task and mood: a private room if they need to concentrate hard, an open area if they want to collaborate and be inspired.
But in 2004, Theo van der Voordt at Delft University of Technology in the Netherlands and his colleagues surveyed companies that switched from fixed-desk offices to hot-desking. They found no evidence of a productivity boost, but there was a definite minus: animal territorialism. “Users often try to claim a familiar place by arriving at work earlier or by leaving items behind during their absence,” . So perhaps I should learn to love my flimsy, shared cubicle.
In the end, few of us have much control over the design of our workplace, but employers might do well to pay heed: according to William Bordass, a London-based building scientist, changes in individual efficiency of up to 15 per cent “might be attributable to the design, management and use of the indoor environment”. And he never had our noisy neighbours.
Take-home message: Don’t sit where you are told
Article amended on 6 February 2019
We updated Casey Lindberg’s affiliation