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How ‘citizen journalists’ are transforming the news

When everybody can be a journalist or film-maker, what happens to the media? We're finding out right now, says Dan Gillmor
How 'citizen journalists' are transforming the news

WHEN the I-35W bridge across the Mississippi river in Minneapolis collapsed last August, a media phenomenon ensued – but it went well beyond the expected gaggle of newspaper, radio and TV reporters. Scores of non-journalists also joined in, taking photos and videos to share with the world.

Their raced around the web and made their way into newspapers and onto TV screens. As with so many other newsworthy events of recent years, they became part of the record of a major world news event and demonstrated, once again, how technology is transforming the media.

The phenomenon goes by many names but the one I prefer is “citizen media”. People who used to consume media now create it, publish it and comment on it. More than 100 million people have started a blog; millions more publish video and pictures on the web, write and edit Wikipedia entries, create mashups, post comments on mainstream media sites, and so on. The change is profound.

“54 per cent of US adults and teens edit their music, video or photos”

Driving the change is the continuing, rapid development of technology (see “The tools of citizen journalism”). As digital gear becomes more powerful, ubiquitous and affordable, the tools of media creation are increasingly in everyone’s hands. Equipment that a generation ago required breathtaking investment now costs a relative pittance, while the tools of publishing, such as blogs and video sharing, are nearly free.

The media-technology collision is also changing the way we consume media. Traditional media companies think in terms of top-down distribution: create something, then pump it out to the world via constrained channels such as TV stations. Citizen media is profoundly different. We create something, then offer it up to a global audience for people to come and get as they wish.

“69 per cent of US adults and teens consume citizen media content”

Consumers are becoming creators. Creators are becoming collaborators. Where will this take us? We don’t know yet, but the outlines are starting to take shape.

The area where the transformation is being felt most keenly is journalism, as the “read-write web” – the ability of anyone to publish material almost as easily as read it – races ahead. Blogging, commenting and so on are shifting the ground for the three major constituencies of journalism.

For professional journalists there are serious challenges, not least a crumbling business model, but also opportunities to create better journalism. Most important, the “lecture” mode is giving way to something more valuable: a conversation which all involved learn from.

For the newsmakers – the people and institutions journalists report on – the shift is just as disruptive. Newsmakers used to interact with their audiences via journalists but now increasingly find conversations happening around them, often with journalists out of the loop. Smart newsmakers are taking up the tools of citizen media and using them to better communicate with their constituencies, of which professional journalists are only one. The page used by a band to stay in touch with its fans is a good example.

The most important constituency of journalism is what I like to call the former audience – the people who once passively consumed media but can now actively participate in its creation. They can now talk back to the professionals – media criticism has become one of the best elements of blogging – and help media organisations report stories. Ordinary people have made huge contributions to the coverage of world events such as the Boxing Day tsunami of 2004. Citizens can even compete directly with mainstream media, and there is a real possibility that they will kill parts of it off.

The passion people have for creating media and the low cost of doing it mean that great new ideas are coming to life outside the traditional media. I have been involved with a few, including , a collaboration between professionals and amateurs that is working to use the “wisdom of crowds” to report big topics.

New York University’s , who has done some of the deepest thinking about the implications of the transformation, compares the wave of creativity to the open-source software movement. The overwhelming majority of open-source projects are failures, but each one costs very little and they set the stage for a few notable successes. “The low cost of failure means that someone with a new idea doesn’t have to convince anyone else to let them try it,” Shirky writes.

It also means that research into new forms of media – something the news industry should have done years ago but, fat and complacent, failed to – is now happening. Some will take place inside media companies, but most will not. It will happen in garages and at kitchen tables.

The new media age, however, brings many challenges. Perhaps the biggest is to sort through and evaluate the flood of information that is now available to us every minute of every day. Really Simple Syndication (RSS, see left) helps but it’s not nearly enough to sort the good from the bad, the useful from the trivial and, crucially, the trustworthy from the phoney. Indeed, it is here that critics of citizen media make their best case, pointing out that so much of what’s out there cannot be trusted.

Help is coming, slowly. News aggregators such as and have added something useful to the mix: popularity. They foster communities of users who vote stories up and down, and in the process help identify what’s important, interesting or merely quirky in current events.

Popularity alone is not remotely sufficient to make sense of the larger picture, however. We need to add something else to the evaluation process: reputation. That, of course, is easier said than done because reputation is a wide and multilayered concept, but the hope is that a mixture of human and machine intelligence will help us sort through the cacophony.

One important step will be to update traditional notions of media literacy. Media consumers will need to deploy heightened scepticism, but not be equally sceptical of everything. They will also need to understand media techniques, including how media are used to persuade and manipulate.

Meanwhile, citizens who become creators will need to learn some journalistic principles such as thoroughness, accuracy, fairness and independence. All journalists, professional and “amateur”, will need to appreciate a new principle of transparency, revealing biases, methods and other relevant facts to give readers a lens through which to refract their output. Audiences, voting with their mouse clicks, will be the best enforcers.

For all its promise, citizen media’s most significant impact to date is on the mainstream media’s business model – and the news is not good. Advertising, the principal means of support for newspapers, magazines and broadcasters, is being carved away by companies that serve advertisers better and at a lower cost. Ebay, for example, has siphoned off the classified ads that newspapers once relied on. The business model could crumble sufficiently to kill off traditional news organisations, which is worrying because valuable genres of journalism – notably the investigative work that requires deep pockets and time – will suffer.

“32 per cent of consumers see themselves as a broadcaster”

Still, the low cost of experimentation is leading to myriad tests of business models, and not every journalistic endeavour has to be profit-driven. The vast majority of projects are funded by the founder and run almost solely as labours of love. Some of the best new journalism comes from not-for-profit organisations – one dedicated to investigative journalism, , is launching soon.

The transition we are undergoing will be, at best, messy. But in the end, if we get this right, we will have a more diverse and robust media ecosystem, where we all play a role in a global conversation.

…

Read more in our special issue on Home Entertainment:

The future of television is online

Next generation video games will be mental

Web 3.0: Playing it safe with our data

The former audience
Rise of the read-write web

The tools of citizen journalism

Six technologies that are transforming the media

Blogs: The most prominent feature of the read-write web is blogging. Tens of millions of people around the world have started these online journals, assisted by free and easy-to-use online tools such as Google’s . To answer a common question: Most blogs are not journalism, and some are. The best journalistic blogs have appeared in niche areas, such as technology, and have won large audiences coveted by advertisers.

Media sharing: The rise of photo-sharing site Flickr and video equivalents such as YouTube have heralded a revolution in visual media. They have given everybody easy-to-use, low-cost venues to publish their creations. Most have dubious journalistic value, but not all. US senator lost an election in part because a borderline-racist remark he made on the campaign trail was filmed and posted on YouTube.

Digital images: Digital still and video cameras are nearly ubiquitous, but the real shift is in the migration of the camera to mobile phones. With the connection of phones to networks, they have become powerful tools for sharing what we see. Most of the canonical images of the 2005 London bombings were taken by amateurs, including the famous of a man exiting from a smoky underground train with a cloth over his mouth.

Mashups: Mashups take data or services from more than one place and combine them. Online software such as makes them easy to create. One notable mapshup is the which mashes together maps and information from political activists to highlight human rights issues. Another kind of mashup combines media; one of the most popular pieces of political satire is a brilliantly edited mashup by Swedish film maker Johan Söderberg showing George W. Bush and Tony Blair to one another.

RSS: Standing for Really Simple Syndication, RSS is a file format that allows you to subscribe to many different “feeds” such as blogs and news and have them delivered to an aggregator on your computer or phone. Blogging software automatically converts blogs into RSS to make them easily accessible by others.

Wikis: The most famous “user-generated” site in the world is , the encyclopedia that now has more than 2 million articles in English. Wikis can be written and edited by anyone, and when they work well they become authoritative repositories of shared knowledge.

Coming up…

Five technologies to watch

GESTURE CONTROL

In the film Minority Report, Tom Cruise sifts through on-screen documents and pictures using gestures and hand motions. Similar interfaces are almost ready for the real world. Israeli firm 3DV Systems has developed an infrared camera that senses depth, allowing human gestures to be used to control and interact with gadgets. It is accurate enough to pick up subtle body movements such as a waggling finger, which can be used to manipulate documents on a laptop or scroll through menus on a television.

BEAMED POWER

The world is going wireless, but one stubborn cable persists: the power cord. Now the electronics industry is ready to abolish it. Charging pads that use magnetic induction do away with the need for cables, allowing gadgets to be powered by direct contact with the pad instead. Another approach is to use resonance between transmitting and receiving devices to beam kilowatts of power to a gadget. A team from the Massachusetts Institute of Technology has a version that can transfer energy over 2 metres.

SHORT-RANGE WIRELESS

It is not just power that is going wireless: data cables are disappearing, too. Imagine being able to transfer digital photos onto your laptop simply by placing your camera on top of it. Sony recently showed off a technology that could do just that, wirelessly sending bursts of data between devices in close proximity. Technologies such as wireless USB also aim to make shifting data between devices effortless.

HOME SERVERS

As memory drops in price and music and film migrate from disc to download, the era of the home server has arrived. These shoebox-sized devices pack terabytes of storage, meaning bookshelves’ worth of DVDs, CDs and photo albums can be loaded onto their hard drives.

FEMTOCELLS

How about installing a miniature mobile phone mast in your house? Called femtocells, these paperback-sized boxes plug straight into your broadband connection and route mobile calls over the internet (żěè¶ĚĘÓƵ, 8 March, p 24). With download speeds of up to 7 megabits per second, they could become the technology of choice for wireless internet access, music and movie downloads to your phone and, of course, for making voice phone calls. Research firm ABI estimates that by 2012 there could be 70 million femtocells installed in homes around the world.